Frequency Asked Questions
Where are you located?
Chee La and I live in Berlin, Wisconsin! While we generally service the Central Wisconsin area, we are always ready and willing to travel anywhere! We love traveling.
We love you! How do we book?
To book, you would need to complete the online contract and pay the non-refundable retainer. We can send you all the details so that you can easily and quickly hold your date!
Are you insured?
Yes, we are an llc and am insured.
Do you have backup camera equipment?
Having camera malfunctions is everyone's worst nightmare. We do have backup camera equipment and shoot with canon gear.
Do you use flash?
We are primarily a natural light photographer and it will always be our first choice but will use flash when it's necessary. We generally reserve flash for beautiful night time sunset photos and wedding receptions.
Can I have access to all the unedited/raw images?
Unedited images will not be release at any point. It's important to choose the right photographer for yourself! Be sure to take a look through our images so that you can get an accurate idea of our photography style. Unedited files will not reflect our style and therefore, it is not release under any situation.
I really like this Instagram/Facebook/app filter on my photos. Can I use it?
With so many editing apps, you may be tempted to add a filter to your images. We highly encourage you to take a look through our website once again to make sure we're a good fit. Our style is classic and clean, so adding filters to it will not truly reflect our style. Please note that you are not allowed to edit or manipulate the photo. This means that aside from cropping an image, you cannot add filters, stretch the image, nor manipulate body parts, etc.
How long will it take to receive my photos?
Portrait and family sessions will take up to 4 weeks to complete. Wedding sessions can take up to 90 days. If there is a holiday or immediate emergency (such as death, illness, etc) there may be a delay. We will communicate with you so that you are always up to date on the timeline.
Will I get all the photos you take during a portrait session?
For my portrait sessions, you will receive a proof gallery of your unedited images and will be able to select the images you want as final selection. You will only be able to download the specified number of photos included in your package. You do have the option of purchasing additional images beyond what's included for a fee.
How will I receive my photos?
For portrait/family/engagement sessions, you will receive the image on your private online gallery. For most weddings, you will receive a usb with all the high resolution images.
What happens if we need to cancel or reschedule our photo session?
In the event that you cancel the session or are a no-show the day of the session, you will not receive the retainer back as the photo session time has already been set aside from you. If you need to reschedule, you must let us know through email at least 72 hours before your session. You are allowed 1-free rescheduling due to emergencies. Any further reschedules will result in an additional $25 fee each time. We will contact you if there if any bad weather concerns and if we need to reschedule. It will not count against you. If there is only light rain, we will proceed as scheduled.
What programs do you use to edit photos?
We use a combination of Adobe Lightroom and Photoshop.
Will you watermark the images?
No, we do not! We want your images to just showcase you, without any distractions. Instead of a watermark, we just ask that you kindly credit us by tagging our Facebook (facebook.com/msxphotos) or website (msxphotos.com) any time you post it online.
Where can I make prints?
With the print release the answer is anywhere! We would caution against your local Walgreens, Walmart and Target. Their printers are not calibrated and will not show the colors accurately. We would recommend your local camera shop or alternatively through us! We am partnered with professional printing labs. We offer beautiful items such as prints, albums, canvas, and many other items.